FAQ

FAQ



WHAT'S MY ORDER STATUS?

All updates regarding your order statuses will be sent by e-mail to the e-mail address given during the purchase procedure. In the rare case our e-mails may be filtered as spam messages by your mailbox, please make sure to check your spam folder before contacting us.


 WHAT COUNTRIES DO YOU SHIP TO?

We ship worldwide. See our Shipping & Delivery page for more info,


WHAT SIZE SHOULD I ORDER?

Most sizing charts are shown as a photo on the product pages, measurements are both in cm and inch, in case of further doubts please contact our support at support@envyfitnessapparel.com or use our contact form, make sure to include your height, weight, size you usually wear and names of the products you’re going to buy, we’ll be happy to help :)


WHERE'S MY PACKAGE?

If you haven’t received your package yet and it is beyond the estimated shipping time from the option you chose (Standard shipping, DHL)

We would also like to make it as fast as possible but our delivery service depends on third-party companies and unfortunately we have no control over their delays. We recommend contacting the courier directly, packages within recipient’s country are carried by National Postal services, each parcel has a tracking number, please make sure to follow it at your National Post Office site for the most accurate info.


HOW DO I RETURN/EXCHANGE MY ORDER?

Read and follow our easy Returns & Exchanges process.


HOW LONG WILL IT TAKE FOR CUSTOMER SERVICE TO RESPOND?

You can expect a response within 1-3 business days. Our customer service team works Monday-Friday.


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